Week 11 - Chapter 12 Business Analytics
Business Analytics Introduction Data is the new DJ. In the ever-evolving music industry and streaming services, radios are being tuned out. Yet with millions of songs at our fingertips, choice paralysis stings listeners. This week, Spotify is playing to the tune of Business Analytics, to transform how we discover, listen and engage with music. Through combining descriptive, predictive, and prescriptive analytics, Spotify personalises the music experience for nearly 300 million users globally. The Post this week explores how Spotify engages, not only listeners, but also Business Analytics, to solve its core business weaknesses and deliver value through intelligent, data-driven recommendations. Main Reflection A few questions come to mind when considering Spotify's user retention and engagement, their Cold-Start problem and their recommendation accuracy struggles. With so many music options available, how can Spotify keep users engaged and loyal? How can the platform reco...